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20-Year Limited Warranty
Poly-Wood, LLC, (hereinafter "Poly-Wood"), warranties to the original purchaser ("Purchaser") that, for a period of twenty (20) years for residential use and one (1) year for commercial use from the date of original invoice, under normal use and service conditions, POLYWOOD® brand high-density polyethylene (HDPE) products shall be free from material defects, and shall not splinter, crack, chip, peel, rot, or suffer structural damage from insect infestation. Further, Poly-Wood warranties that for a period of 30-days from date of purchase all POLYWOOD products shall be free from defects related to workmanship
Locking Down Furniture:
The following items are specifically excluded from the POLYWOOD limited warranty. Poly-Wood shall not be liable for any failure, defect or damage resulting from or connected with the following:
Proper maintenance of your product is required to support the benefits of this warranty. This warranty is voided in the event that there are indications of abuse or neglect to the furniture. This warranty does not apply to normal wear and tear effects on the furniture, which are received by regular use of the furniture.
For service under this warranty, first contact the POLYWOOD retailer from whom you purchased the product. Warranty claims may be submitted by the retailer via email to firstname.lastname@example.org. When submitting a claim, you will be required to submit the written description of the defect, proof of purchase receipt including the date. Be prepared to supply photographs of the product. Once documentation has been received and evaluated, Poly-Wood’s sole responsibility shall be, at its option, to repair or replace defective component, to repair or replace defective furniture, or authorize repairs by a third party, and the Purchaser will be notified of the solution. Should defective product no longer be available, Poly-Wood may replace with similar product of our choosing. All returns require a Return Merchandise Authorization prior to being returned. Poly-Wood will provide a one-attempt call tag for those items it requires be returned under our warranty. Failure to return product via Poly-Wood’s call tag will transfer responsibility to return product to Purchaser at their own cost. If product is not returned within 30 days of Return Authorization, Purchaser is responsible for all shipping charges that may apply. All returns must have the RMA # clearly visible on outside of shipping box. Failure to return requested defective product will result in forfeiture of any credit
Under the POLYWOOD warranty, replacement of defective product will require Purchaser to pay for the replacement. Once the defective product is returned to Poly-Wood and evaluation confirms it is defective, credit will be issued to the purchaser. Should Purchaser return defective product to Poly-Wood prior to shipment of replacement, any credit would be applied to replacement product.
No person or entity is authorized by Poly-Wood to make and Poly-Wood shall not be bound by any statement or representation as to the quality or performance of POLYWOOD products other than as contained in this warranty. This warranty may not be altered or amended except in a written instrument signed by Poly-Wood and Purchaser
UNDER NO CIRCUMSTANCES WILL POLY-WOOD BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER SUCH DAMAGES ARE SOUGHT IN CONTRACT, IN TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE, AND POLY-WOOD’S LIABILITY WITH RESPECT TO DEFECTIVE PRODUCTS SHALL IN NO EVENT EXCEED THE REPLACEMENT OF SUCH PRODUCTS OR RETURN OF THE PURCHASE PRICE, AS DESCRIBED ABOVE.
Some states do not allow the exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
This warranty shall only be applicable and enforceable in the United States of America and Canada.
This warranty is effective for products purchased on or after 1/1/2016